Simple solution to a complex problem
Industry: Charity; Staff: 260; Desks: 24
As the UK’s leading HIV and sexual wellness charity, Terrance Higgins Trust (THT) support people living with HIV and help the people using their services to achieve good sexual health.
Optimising Office Space for a Hybrid Work Future
As the UK’s leading HIV and sexual wellness charity, Terrance Higgins Trust (THT) support people living with HIV and help the people using their services to achieve good sexual health.
With a 260 strong team, THT used to have 9,000 square feet of office space that could accommodate the entire team every day of the week. Like many others, the Covid-19 pandemic instantly meant that their large office space was empty and the likelihood that the entire team would return to office-based working full-time was very much in doubt.
As a charity that needs to ensure that every penny is spent wisely, THT quickly realised that as hybrid working became the norm, their office space was going to be too big for their needs. However, there was a requirement to balance a reduction in office space with a need to accommodate peak days, ensuring that everyone who was travelling to be in the office was sure to find a desk when they got there.
We spoke to Clare Trachsel, Assistant Director of Estates at THT to discuss how Clearooms has helped them manage their transition to hybrid working effectively.
The Cost-Effective, Intuitive Solution
“Before going ahead with Clearooms, we did a lot of research about other providers. However, with over 260 of us and only 24 fixed desks, a ‘licence-per-person’ approach was turning out to be far too expensive. Having searched for options which were based on the numbers of desks, rather than the number of people, Clearooms was a standout option. Combining this cost-effective structure with an incredibly intuitive platform, Clearooms was our solution of choice, and we’re absolutely delighted that we made the decision.”
I already have and will continue to recommend Clearooms to others. I think it’s easy to give good customer service when everything is going well, but on the very rare occasion that we’ve needed support, it’s been first class
Clare Trachsel, Assistant Director of Estates at THT
Smooth Hybrid Shift with Clearooms
With the priorities being ease-of-use and not paying for functionality that wasn’t going to be helpful, THT have found that Clearooms really has enabled their transition to hybrid working to be seamless.
“The team love that they can guarantee a workspace before going to the time and expense of travelling to the office. There’s even a booking space for the dog-bed, meaning those with canine companions can ensure there is space for their pet too. Whilst we haven’t got vast amounts of data about how Clearooms has help us to be more efficient, the fact it has been integrated into our day-to-day work lives so easily is a testament to the Clearooms team.”
Clare continues; “In a previous role I worked in software development, so I know how difficult it can be to build software that is so simple but effective. We did have a demo call with Tony, but in truth I think we could have worked it out without a demo because it’s so intuitive.”
Furthermore, if the team need to sit near or next to each other, they can ensure this is booked and confirmed ahead of time, giving them comfort that their day will go without a hitch.
Clare Trachsel, Assistant Director of Estates at THT
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