HOW CAN WE HELP?

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HOW CAN WE HELP?

The answers to all of your questions.

General Questions

Clearooms is a workspace management tool to support the safe use of office desks and meeting rooms. The Clearooms Portal is the central hub for all desk booking activity and is where you can find the settings for the Clearooms app. The app is for our meeting room booking feature only, and has been designed to be displayed on a tablet outside each meeting space to show availability and easily make bookings.

First, you’ll need to create your account in the Portal by clicking here. When you have filled in your email and password, the onboarding wizard will start. You can choose to just set up meeting rooms, just hot desks, or both. The wizard has been designed to walk you through each of the steps to make it as simple as possible, but if you have any questions, please feel free to get in touch and we’ll give you a hand.

No, Clearooms accounts are billed monthly and can be cancelled any time. There are no minimum terms and no cancellation fees.

Yes, reports can be run to analyse both meeting room and hot desk usage. They can even be automatically scheduled so you receive up-to-date information as and when you need it.

We offer invoice billing for customers on Plan 4 or above for hot desks or for those with more than 5 meeting rooms. If you would prefer this payment method and meet these criteria, please get in touch. Our invoicing payment terms are 15 days from the date of the invoice.

Clearooms is hosted on AWS in one of their data centres in Ireland.

We do not have the ISO 27001 accreditation but we do follow best practice for security standards and use the security tools and measures within AWS, the infrastructure Clearooms is developed on.

Usernames and passwords are stored in IAM.

clearooms.com is accessed via AWS CloudFront and points to static files in S3. This method is recommended by AWS to protect against potential attacks. The database and app servers are not accessible publicly.

We use AWS firewalls.

We have not had any formal pen-testing conducted.

If you use a SAML directory provider such as Azure Active Directory, you can now enable Single Sign-On to authenticate your users on your central directory. This will allow you to grant or revoke user access using your own rules and allow users to log in without a clearooms password. For help with setting up SSO for Google accounts, click here

By using hot desk booking, you’ll be able to monitor how many people come into the office each day and know where each person has sat, helping with track and trace information should you need it. Our app has a contactless mode to be able to book a meeting room without having to touch a shared tablet. Take a look at our COVID safe workspace page for more ways Clearooms can help.

Yes, we work with a range of partners who resell Clearooms. For more information, take a look at our reseller page.

Meeting Rooms

Clearooms will integrate with Outlook and Google calendars for seamless room booking. During the setup wizard, you’ll be walked through the relevant steps to do this. For a help guide, click here.

Yes, this is common for larger meeting spaces with several entrances, or for those who wish to also have the app on display on the inside of a meeting room, for example, to easily extend a meeting. In the Settings of the Portal, you can pair your devices with your added rooms.

The Clearooms app will work with any Android or iOS device. We don’t supply the hardware, so you can use any compatible devices you already have, or we can help you source them if you would like some assistance.

The app can be branded across 3 levels. You can choose to brand an individual device, per room (for when there is more than one device paired with it) and to standardise across the entire account. Brand colours and logos can be uploaded to the app and to individual meetings.

Yes, our free version of Clearooms includes its own calendar in the Portal. You can use this to book your rooms.

The Clearooms app has a contactless mode, so the tablet it is displayed on doesn’t have to be touched. When activated, a QR code will show for a user to scan with their own device then continue to interact with the app safely.

Not currently, however this is on our feature roadmap for 2020.

Hot Desks

To get started with hot desk booking, all you need is a floor plan image which is one of the following file types - PNG, SVG, PDF or TIFF. There are some default floor plans in the portal you can choose from if you don’t have your own. If you’re unsure or would like some help, please get in touch.

As part of our fair pricing structure, we charge per the number of desks you add, not according to the number of users. Take a look at our pricing page for more information.

You can add an unlimited number of users to your Clearooms account. There is no maximum or minimum. You could even invite regular visitors from external companies if they frequently come to your office to work.

When adding your offices, make sure you give them clear names, for example, Huddersfield Floor 1, Huddersfield Floor 2. This is one of the most straightforward ways for users to find the right desk. In addition, users can choose their own default office which will show first each time they log in, or an admin can choose a default office for the entire organisation.

Yes, Clearooms will integrate with Google Calendar, Outlook 365, Calendar (MacOS) and Microsoft Outlook 2016. For a step-by-step guide on how to do this, click here.

Yes, simply upload a similar birds-eye view image of your car park and add a ‘desk’ to each space to be booked as normal.

Yes, you can set a time period for desks to become unavailable after a previous booking within the Desk Limits section of the Portal Settings. Choose your desired time period under ‘Buffer Times’.

Of course. Our hot desking feature doesn’t just have to be for unassigned desks. It can be used to indicate who intends to be in the office each day to monitor office capacities and usage. This is why under the Desk Limits settings, we’ve added the ability to choose to activate Repeat Bookings, so the same desk can be booked by someone for a continuous period of up to 4 weeks in two clicks.

Select the day you wish and all booked desks will show as red. Hover over each one to see who has booked which desk. We are currently developing an avatar feature for users who would like to upload a photo which will show for their bookings.

Yes, users with an Admin or Manager user role can book and cancel desk bookings on behalf of other users.

We are developing a new feature called ‘Plan Scaling’ which will help with this. This will allow Clearooms to determine the position of each desk, and when activated, prevent desks which fall within a set radius from being booked to help maintain a safe distance within the office. This feature is due to be released in October.

If you have more than 100 users to add we will be happy to provide you with a free service to upload your users for you.

The Clearooms app is currently just for meeting room booking, not our hot desk functionality. However, the Portal is mobile friendly with all of the same functionality as if it was being used on a tablet or desktop.

Clearooms has an open API so you can integrate it with other software you use.

SUPPORT

If you need a hand with Clearooms, we’re here to help. Take a look at the support documents below:

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GET STARTED

BRANDING

HOT DESKS SETUP

If you still have any outstanding questions, feel free to get in touch using live chat or the contact us page and we’ll get back to you as soon as possible